Network Monitoring & Service Solutions

Racom Nework Control Center

RACOM Network Control Center

Mission critical communication systems should be proactively monitored around the clock – 24x7x365 – to avoid catastrophic failures and downtime.


If it's not monitored 24 hours a day, it's not....           Public Safety Grade

Performance Monitoring

  • Monitoring of Base Station Operations
  • Monitoring of system for RF Interference
  • Monitoring of DS-1 bandwidth utilization on the protected microwave loop
  • Monitoring of protected microwave loop signal received signal levels


The NCC is responsible for accepting and responding to all alarm conditions generated by the various monitored equipment. Standard alarms that are typically monitored for radio systems include:

  • Door alarms
  • AC Power Fail alarms
  • UPS Transfer Alarms
  • Low UPS Battery Alarms
  • Generator Run Alarms
  • Temperature High / Low Alarms
  • Power Amplifier (PA) failure
  • Station Synthesizer alarms
  • Microwave alarms (loss of RF signal etc)

In addition to standard items, any other item accessible over the IP backbone may be monitored. Some examples include: UPS line voltage, output voltage, estimated run time remaining,

  • Battery percentage remaining
  • Smoke Detectors
  • Building lights active
  • IP security cameras at sites
  • Compound fence gate open
  • Motion Detectors

Notification Procedures

Radio sites that RACOM NCC monitors and which have a fault are typically put into a Site Incident Database. Each time a particular Site has a fault, a new incident is opened with one of the following colors denoting severity and cause:

  • Code  RED : The site is isolated from the rest of the network
  • Code  YELLOW : A warning state that there is a minor issue occurring
  • Code  BLUE :  Commercial power has been lost and the site is running on UPS or Generator
  • Code  BLACK : Commercial power has been lost and the site is off the air.
  • Code  BROWN : A data or switching issue is occurring

Each of these states can trigger an email; send a text message to a pager, or the cell phones; of the appropriate individuals. The information provided may include the time of incidence, location of fault and preliminary diagnostics, dramatically improving response time.

Click here to view our Network Monitoring brochure.

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