Mission critical communication systems should be proactively monitored around the clock – 24x7x365 – to avoid catastrophic failures and downtime.
The NCC is responsible for accepting and responding to all alarm conditions generated by the various monitored equipment. Standard alarms that are typically monitored for radio systems include:
In addition to standard items, any other item accessible over the IP backbone may be monitored. Some examples include: UPS line voltage, output voltage, estimated run time remaining,
Radio sites that RACOM NCC monitors and which have a fault are typically put into a Site Incident Database. Each time a particular Site has a fault, a new incident is opened with one of the following colors denoting severity and cause:
Each of these states can trigger an email; send a text message to a pager, or the cell phones; of the appropriate individuals. The information provided may include the time of incidence, location of fault and preliminary diagnostics, dramatically improving response time.
Click here to view our Network Monitoring brochure.