Our Approach
RACOM's customer-specific coverage levels range from basic device replacement plans to network monitoring and security compliance upgrades. For non-contracted customers, RACOM is your “easy” button, providing expert consulting and implementation for specific, on-demand needs.
Coverage
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24/7 Maintenance Contracts
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Preventative maintenance and reactive repair, with annual and multi-year plans available.
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4-hour on-site response times from vendor specific, factory-trained technicians best suited to meet technical challenge at hand.
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Rapid escalation for augmenting technician or engineering support facilitates maintenance of minor handheld repairs through to major system requirements.
On-Call Services
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Non-contract customers can reach out to RACOM for non-contracted assistance.
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Advanced engineering support is available for particularly technically challenging problems requiring expert communications engineering
Advanced Replacement Program
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Enables proper replacement parts to be sourced prior to technician on-site diagnostic.
capabilities
Need more than managed and support services? RACOM is one of the largest radio communications companies in the Northeast with over 40 years of experience. Learn more about what RACOM can do for you below.
Where We Work
RACOM's exclusive channel partners comprise our primary dealer network, and we serve customers nationally with our extensive network of partners. Wherever your communication need exists, RACOM is anywhere you need to be.
Need a better communications solution? We hear you.
Contact us