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Cybersecurity Support Services

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Our Approach

With the advent of 5G and proliferation of wireless emitters, a proper cybersecurity posture for mission critical providers must increasingly consider the sheer volume of RF communication devices operating in vicinity of key assets. For those charged with operating and sustaining mission critical communication networks, this challenge is even greater. The increasing complexity of network infrastructure, associated hardware, and underlying software requires those charged with maintaining critical voice and data networks to take an active approach to cybersecurity. RACOM stands ready to support our partners in defending their RF communication networks and contributing to a layered defense-in-depth for their broader organization.


Managed Detection and Response

Managed Network Infrastructure Security

Managed Network Infrastructure Security

  • Network infrastructure complying with P25, DMR, and similar standards necessarily rely on highly varied hardware and software protocols. Regular implementation of multiple, uncorrelated vendor updates and patches without impact to network communications can be exceedingly technically challenging in execution. RACOM works closely with virtually all of its end users to ensure up-to-date cybersecurity measures of their network infrastructure.

  • Maintenance contracts and SLAs specifically dedicated to Managed Network Infrastructure Security are available for both our end users and as an RACOM-provided tool to enhance our dealer network.

Cybersecure Network Design and Implementation

Cybersecure Network Design and Implementation

  • Managing and maintaining a network’s cybersecurity is significantly easier when risk mitigations are incorporated from the earliest stages; RACOM works with industry-leading manufacturers to ensure a multi-layered defense starts with our products and scales through a network’s entire architecture.

  • Our defense-in-depth cybersecurity strategy for network design, migration, or expansion ensures confidence that our customers' systems maintain the confidentiality of their information, integrity of their data, and availability of communications.

Success Stories

Customers trust Eastern Communications for the industry's best technical sophistication, reliability, and security. Read more about our customers' successes below.

Real-time Cybersecurity Upgrade In Support of National Security Threat

A major infrastructure provider received intelligence of a nation-state-level threat on one of their assets, and immediately reached out to Eastern. The Eastern team provided support with a full, off-cycle, real-time review and upgrade of all cybersecurity vulnerabilities on their field operations communication network.

Unifying Disparate Systems Into a Unified, Cybersecure Platform

A leading national utilities provider encountered integration challenges with their communications networks as they consolidated several smaller, regional providers. Partnering with Eastern, the utility was able to integrate a multi-state private voice and data network to homogenize their platform and provide an easily scalable, rapid solution for both further expansion and surge capacity in future crisis response, all with ongoing 24/7/365 cybersecurity support from Eastern.

Delivering Direct Communication with First Responders

In one New England school district, security needs created a requirement for staff to be able to communicate directly with first responders, but without taking on the incremental burden of carrying portable radios. Eastern facilitated a cybersecure, cloud-hosted extension of the local law enforcement's P25 Land Mobile Radio (LMR) system into the smartphones, tablets, and PCs of teachers and staff to facilitate safety, security, and communications reliability in classrooms throughout the district.

Maintaining Elevated Security Posture Through System Migration

A federal entity tasked with safeguarding critical national infrastructure found itself hampered by a decades-long relationship with vendors interested in maintaining proprietary, non-interoperable communications. Eastern facilitated a smooth transition to interoperable, multi-vendor, P25-compliant technology with zero disruption to frontline operators, and now provides the on-site communications team with ongoing, 24/7/365 cybersecurity support services.

Where We Work

RACOM's exclusive channel partners comprise our primary dealer network, and we serve customers nationally with our extensive network of partners. Wherever your communication needs exist in the United States, RACOM and our team of partners stand ready to provide technical expertise and localized, on-site support.

RACOM/Eastern Communications Service Center
Channel Partner Service Center

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