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Engineering & System Design

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Our Approach

No two RF communications systems are exactly alike, and thorny coverage challenges can be hidden in every part of a network’s architecture. RACOM’s engineers, technicians, and service teams solve the hardest challenges in RF communications to ensure your team members in the field are connected at all times. Whether reaching out for the first time to solve a hyper-specialized eleventh hour jam, leveraging a maintenance contract to migrate from legacy protocols with zero loss in coverage, or collaborating to design and build a redundant system with unique needs, our partners know that the fastest, easiest way to solve their toughest problems is by giving us a call.

ISO 9001

Certified Quality Management Process


Subscribers Supported by RACOM Networking

Sq. Mi. Private Network Coverage Provided

Application Architecture & Modernization

Application Architecture & Modernization

  • We collaborate with our customers to migrate legacy or obsolete components of their communications architecture in a seamless, transparent way to end users.

  • Whether tackling coverage requirements in tunnels, buildings, and dense urban environments, or solving for topographic challenges providing full connectivity over thousands of square miles, our team is prepared to support you in any environment.

Integration & Deployment Services

Integration & Deployment Services

  • Our integration services are designed to ensure full redundancy and reliability for the communications you support.

  • We are capable of meeting you wherever your network lifecycle needs are, from physical system installation and commissioning to ongoing RF coverage modeling, frequency channel planning and network configuration maintenance.

  • In advance of field deployment of initial or replacement equipment, RACOM offers staging and testing services from our state of the art RF network configuration facilities.

Maintenance & Technical Troubleshooting

Maintenance & Technical Troubleshooting

  • Our deep technical expertise, paired with our highly diversified product line, ensures that we can meet any challenge, no matter how many interconnected technologies are involved.

  • In order to avoid costly, last-minute repairs, RACOM offers maintenance contracts customizable to your long-term maintenance needs to ensure smooth, uninterrupted network operations.

  • Reaching out to us after many years dealing with a compounding issue? No problem – many of our longstanding customers first came to RACOM with a highly specialized, otherwise unsolvable issue.

Success Stories

Customers trust Eastern for the industry's best technical sophistication, reliability, and security. Read more about our customers' successes below.

Extension of External Networks for In-Tunnel Connectivity

The transit authority of a leading US city was seeking support for their in-tunnel communications, and turned to Eastern to extend and continuously maintain their private network and interoperability with local law enforcement and adjacent agencies, resulting in an ongoing 24/7/365 support relationship.

Delivering Direct Communication with First Responders

In one New England school district, security needs created a requirement for staff to be able to communicate directly with first responders, but without taking on the incremental burden of carrying portable radios. Eastern facilitated a cybersecure, cloud-hosted extension of the local law enforcement's P25 Land Mobile Radio (LMR) system into the smartphones, tablets, and PCs of teachers and staff to facilitate safety, security, and communications reliability in classrooms throughout the district.

9/11/2001: A Defining Moment

On September 11, 2001, a main communications site for a major police department sat atop the World Trade Center and was destroyed. Given its redundant, resilient design, the entire citywide network self-healed, and by September 12, Eastern had relocated and fully operationalized another site for full coverage of Manhattan from the top of the Chrysler Building.

Technical Expertise Solves An Unsolvable Coverage Problem

A leading national railway had worked with a series of third parties unsuccessfully attempting to solve a particularly technically challenging gap in their coverage area. After being referred to Eastern as a last resort, Eastern stepped in and successfully triaged the situation through a deep technical analysis and bespoke hardware and software solution.

Sophisticated Migration with Minimal Operator Impact

A city-wide system in the Mid-Atlantic heavily relied upon by local fire and EMS reached out to Eastern to solve long-term interference issues. By creatively leveraging in-place resources and the unique topography of the surrounding area, Eastern helped the end user migrate from legacy, proprietary technology to an open-standard, interoperable P25 platform with zero operational impact to local units.

Maintaining Elevated Security Posture Through System Migration

A federal entity tasked with safeguarding critical national infrastructure found itself hampered by a decades-long relationship with vendors interested in maintaining proprietary, non-interoperable communications. Eastern facilitated a smooth transition to interoperable, multi-vendor, P25-compliant technology with zero disruption to frontline operators, and now provides the on-site communications team with ongoing, 24/7/365 cybersecurity support services.

Delivering Custom Manufactured Solutions to Meet Strict Environmental Requirements

A major US transportation system had a highly specialized equipment need, unable to find a critical part that met stringent Low Smoke, Zero Halogen (LSZH) requirements. Unable to find any vendor capable of providing a workable solution, the end user reached out to Eastern, who took the time to process and understand operational needs and delivered a one-of-a-kind solution to their pain point.

Hospital-wide Communications with Mutual Aid

A major metropolitan hospital system required internal communications in an RF-unfavorable environment for its internal security and maintenance, but also required the ability to interoperate with outside responders and leverage mutual aid. By understanding the specific constraints of the communications environment and specific customer needs, Eastern facilitated robust coverage in a cost-effective way throughout the campus.

Leveraging Low-Density Equipment and Protocols to Support 220 MHz Communications

A national utility wanted to leverage its statewide 220 MHz license to communicate with crews in both routine and emergency situations in a redundant, reliable, but cost-effective manner. Given the 220 MHz band's scarcity, Eastern was uniquely positioned to help the utility achieve its goals throughout the state, leveraging Eastern's RF engineering expertise and wide ranging, highly diverse product line to develop the system and support it in an ongoing maintenance capacity.

9/11/2001: A Defining Moment

A leading, internationally recognized museum was operating on a legacy analog system hampered by the dense, century old, transmission-unfavorable design of the building. Eastern facilitated a migration to a new digital system - to include dispatch consoles - that meaningfully enhanced audio quality and reliability for internal operations. The system also equipped security with a reliable, discrete method for conducting audio surveillance as layered protection for the priceless work on display, all covered by 24/7/365 maintenance and service agreements.

Installation, Maintenance, and Cybersecurity for One of Nation's Largest Radio Systems

The police force of a major US transit authority was facing meaningful coverage challenges given the sheer size of their area of responsibility relative to the size of their force - all while placing a premium on retaining control and responsibility for their own private networks. Eastern assisted their communications team in installing and commissioning one of the largest 700 MHz systems in the US, providing the transit authority full, localized control of their communications, backed by ongoing 24/7/365 maintenance support from Eastern and its partners.

Unifying Disparate Systems Into a Unified, Cybersecure Platform

A leading national utilities provider encountered integration challenges with their communications networks as they consolidated several smaller, regional providers. Partnering with Eastern, the utility was able to integrate a multi-state private voice and data network to homogenize their platform and provide an easily scalable, rapid solution for both further expansion and surge capacity in future crisis response, all with ongoing 24/7/365 cybersecurity support from Eastern.

Where We Work

RACOM's exclusive channel partners comprise our primary dealer network, and we serve customers nationally with our extensive network of partners. Wherever your communication needs exist in the United States, RACOM and our team of partners stand ready to provide technical expertise and localized, on-site support.

RACOM/Eastern Communications Service Center
Channel Partner Service Center

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